Frequently Asked Questions
Everything you need to know about your John Hardy experience.
What materials are used in John Hardy jewelry?
Our jewelry is handcrafted using ethically sourced gemstones and reclaimed precious metals, including 100% reclaimed sterling silver and gold, following our commitment to sustainable luxury.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day and overnight shipping options for orders placed before 2 PM EST.
What is your return policy?
We offer complimentary returns on all orders within 30 days of purchase, provided the items are in their original condition and include all original packaging.
Do you offer jewelry repair services?
Yes, we provide professional repair and restoration services for all authentic John Hardy pieces to ensure your jewelry lasts for generations.
How should I care for my jewelry?
To maintain the brilliance of your pieces, we recommend cleaning them with a soft polishing cloth and avoiding contact with harsh chemicals, perfumes, or salt water.
Is my purchase covered by a warranty?
Every John Hardy piece comes with a one-year limited warranty that covers manufacturing defects from the date of original purchase.