Returns & Exchanges
We want you to be completely satisfied with your John Hardy purchase, which is why we offer complimentary returns and exchanges on all eligible items within 30 days of delivery. All returned jewelry must be in its original, unworn condition and accompanied by all original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
After submitting your request, download and print the prepaid UPS shipping label provided via email.
Package Your Jewelry
Place your items securely in the original John Hardy box and shipping carton, ensuring the return form is included inside the package.
Ship and Track
Drop off your package at any authorized UPS location and keep your tracking number to monitor the status of your refund or replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing